Privacy Policy

Last Updated: December 2025

This Privacy Policy (“Policy”) describes how Tram Bar LLC d/b/a Kate’s Real Food (“Kate’s Real Food,” “we,” “us,” or “our”) collects, uses, discloses, and protects Personal Information when you visit or interact with our websites, purchase our products, or otherwise engage with us (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Policy.

This Policy applies to U.S. consumers only.

1. Scope and definitions

This Policy applies to Personal Information we collect through:

  • Our websites (including katesrealfood.com)
  • Online purchases and subscriptions
  • Customer service communications
  • Marketing and promotional interactions
  • Cookies, analytics, and advertising technologies

“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with an identified or identifiable individual, as defined under applicable U.S. state privacy laws.

2. Categories of Personal Information we collect

We collect Personal Information directly from you, automatically when you use our Services, and from third parties.

A. Information you provide to us

We may collect:

  •  Identifiers (name, email address, postal address, phone number, online identifiers)
  • Commercial Information (products purchased, order history)
  • Financial Information (payment card details, processed securely via payment processors)
  • Customer Communications (messages, reviews, survey responses)
  • Inferences drawn from other Personal Information (preferences, interests)

B. Information collected automatically

We may collect:

  • Internet or Network Activity (IP address, browser type, device identifiers, pages viewed)
  • Cookie and Tracking Data
  • Advertising Interaction Data

C. Information from other sources

We may receive Personal Information from:

  • Referral sources
  • Marketing partners
  • Analytics providers
  • Social media platforms (where permitted by law)
Sensitive Personal Information (SPI)

At this time, we do not collect or process Sensitive Personal Information (SPI) as defined under applicable privacy laws, such as biometric data, precise geolocation, or data revealing racial or ethnic origin, political opinions, or religious beliefs. If we begin collecting SPI in the future, we will update this Policy and ensure compliance with applicable laws, such as obtaining your explicit consent where required. You will also have the right to limit the use or disclosure of your SPI, as outlined under laws like CPRA.

3. Cookies, tracking technologies, and online advertising

We use cookies and similar technologies to operate our website, understand user behavior, and support advertising.

Cookies may be:

  • Strictly Necessary
  • Functional
  • Analytics
  • Advertising / Targeting

You can control cookies through:

  • Your browser settings
  • Our cookie preference tools (where available)

We use a cookie consent banner that allows you to manage preferences for non-essential cookies, such as analytics and advertising cookies. Disabling cookies may limit site  functionality.

Targeted advertising practices

We work with third-party advertising and analytics partners to provide you with relevant ads based on your browsing behavior on our website and other sites.

4. How we use Personal Information

We use Personal Information for the following business and commercial purposes:

  • Processing and fulfilling orders
  • Providing customer support
  • Operating and improving our Services
  • Managing subscriptions and accounts
  • Sending transactional and promotional communications
  • Conducting analytics and research
  • Delivering targeted advertising (where permitted)
  • Preventing fraud and securing transactions
  • Complying with legal and regulatory obligations
  • Enforcing our terms and policies
Data minimization and purpose limitation

We collect and process only the Personal Information necessary to achieve the purposes
described in this Policy. We do not collect excessive data or use your information for purposes unrelated to those disclosed to you.

If we need to process your data for a purpose not outlined in this Policy, we will notify you and, where required by law, obtain your consent before proceeding.

5. How long we retain Personal Information

We retain Personal Information only as long as reasonably necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law.

Retention decisions are based on:

  • The nature of the data
  • The purpose for which it was collected
  • Ongoing customer relationships
  • Legal, accounting, or compliance obligations
  • Dispute resolution and fraud prevention needs

Order data is generally retained for up to 7 years to comply with tax, warranty, and accounting obligations. Marketing data is retained until you opt out or request deletion. We may retain Personal Information in aggregated or anonymized form indefinitely, as this data cannot identify you and may be used to analyze trends, improve our Services, or for other business purposes.

6. How we disclose Personal Information

We may disclose Personal Information to:

A. Service providers

Including vendors that provide:

  • Payment processing
  • Order fulfillment and shipping
  • Customer support
  • Data analytics
  • Marketing and advertising services
  • IT and security services

B. Advertising and analytics partners

For purposes such as:

  • Targeted advertising
  • Measurement and attribution
  • Website analytics

C. Legal and business transfers

We may disclose Personal Information:

  • To comply with legal obligations
  • In response to lawful requests
  • In connection with mergers, acquisitions, or asset sales

7. Selling and sharing of Personal Information

We do not sell Personal Information for money.

However, under certain U.S. state privacy laws, disclosures of Personal Information for cross-context behavioral advertising may be considered a “sale” or “sharing.”

This may include:

  • Use of third-party advertising cookies
  • Disclosure of identifiers and internet activity data to advertising networks

8. Do not sell or share my Personal Information

Kate’s Real Food does not sell your Personal Information for monetary consideration.

However, certain disclosures of your Personal Information to third parties for advertising purposes may be considered "sharing" under state privacy laws, such as the California Consumer Privacy Rights Act (CPRA).

You have the right to opt out of the sale or sharing of your Personal Information for targeted advertising. To exercise this right, you may:

  • Click the “Do Not Sell or Share My Personal Information” link in the footer of our website.
  • Adjust your cookie preferences using our cookie management tool.
  • Submit a privacy request as outlined in Section 11.

Additionally, we honor Global Privacy Control (GPC) signals, a browser-based mechanism that communicates your opt-out preferences. When detected, we will apply your preferences to Personal Information collected from that browser or device, subject to technical limitations. Note that GPC applies on a browser-specific basis.

Please note: Opting out of targeted advertising may limit your experience on our website and the relevance of offers we display. It does not affect our ability to process Personal Information for other purposes, such as order fulfillment.

9. Your privacy rights

Depending on your state of residence, you may have the right to:

  • Access Personal Information we hold about you
  • Correct inaccurate Personal Information
  • Delete Personal Information
  • Obtain a portable copy of your data
  • Opt out of targeted advertising
  • Opt out of sale or sharing of Personal Information
  • Limit use of sensitive Personal Information (where applicable)
  • Not be discriminated against for exercising your rights

9.1 State-specific privacy rights

Depending on your state of residence, additional rights may apply to your Personal Information under state privacy laws, including:

California (CPRA):
  • The right to limit the use and disclosure of Sensitive Personal Information (SPI).
  • The right to opt out of the "sale" or "sharing" of Personal Information for cross-context behavioral advertising.
  • The right to request information about how your Personal Information is used, including categories of third parties to whom your data is disclosed.
Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Utah (UCPA):
  • The right to opt out of profiling in furtherance of decisions that may have legal or other significant effects.
  • The right to confirm whether your data is being processed.

We will honor state-specific privacy rights as required by applicable law. To exercise any rights unique to your state, please contact us using the information provided in Section 16.

10. California “Shine the Light” Disclosure

Under California Civil Code § 1798.83 (“Shine the Light”), California residents may request information about the categories of Personal Information (if any) we have shared with third parties for their direct marketing purposes during the previous calendar year, as well as the names and addresses of those third parties.

To make such a request, please contact us using one of the methods below and include "Shine the Light Request" in your communication:

Please note: We do not currently share Personal Information with third parties for their direct marketing purposes. If this changes in the future, we will update this section accordingly.

11. Exercising your privacy rights

You may submit a privacy request by:

If you require this Policy in an alternative format due to a disability, please contact us at privacy@katesrealfood.com or 208-354-4790, and we will provide it in your preferred  accessible format.

We will verify your identity before fulfilling requests, except for opt-out requests.

Response timing:

  • We will acknowledge requests within 10 business days
  • We will respond within 45 days, with extensions where permitted by law

Right to Appeal: If we deny your privacy request, you have the right to appeal our decision. To submit an appeal, please contact us using the methods outlined in this Policy, and include “Privacy Request Appeal” in your communication. We will review your appeal and respond within the timeframes required by applicable law.

12. Children’s privacy

Our Services are not directed to children under 13.
We do not knowingly collect Personal Information from children under 13.
If we become aware that we have collected such information, we will delete it.

13. International data transfers

Personal Information may be processed in countries other than your state or country of residence. When we transfer Personal Information internationally, we implement appropriate safeguards, including contractual protections, as required by applicable law.

14. Security

We maintain administrative, technical, and physical safeguards designed to protect Personal Information. These include encryption to protect data in transit, access controls to limit access to Personal Information, and regular security audits to identify potential vulnerabilities. No system is completely secure. We cannot guarantee absolute security.

Data Breach Notification

In the event of a data breach that involves your Personal Information, we will notify affected individuals as required by applicable laws. Notifications may be sent via email, postal mail, or other communication methods, depending on the contact information you provided. We will also coordinate with regulators and law enforcement, as necessary, to ensure proper handling of the breach.

15. Changes to this policy

We may update this Policy from time to time.
When we make material changes, we will:

  • Post the updated Policy on our website
  • Update the “Last Updated” date

Your continued use of the Services constitutes acceptance of the updated Policy.

16. Contact us

If you have questions about this Policy or our privacy practices, contact us at:

Email: privacy@katesrealfood.com

Mail:

Tram Bar LLC
960 Alpine Lane, Unit 1
Jackson, WY 83001
Phone: 208-354-4790