Shipping Policy

Last Updated: December 2025

Where we ship

Kate’s Real Food currently ships to all 50 U.S. states. At this time, we do not offer international shipping.

Order processing

Our goal is to pack and ship every order quickly and carefully so your bars arrive fresh and ready to enjoy.

Most standard orders are processed and shipped within 48 business hours of being placed. Processing times may be longer during peak periods such as promotions, holidays, or high-volume sales events.

Delivery timing

Once your order ships, carrier transit times typically range from 3–5 business days, depending on your location and selected shipping method. Delivery timelines are estimates only and are not guaranteed. Kate’s Real Food is not liable for delays caused by carriers or other unforeseen circumstances.

All orders ship from our facility in Bedford, Pennsylvania.

Shipping options

Available shipping options and rates are displayed at checkout and may include:

  • Free shipping on orders $75+ (after discounts, excluding Alaska and Hawaii)
  • UPS Ground
  • UPS 3 Day Select
  • UPS 2nd Day Air
  • UPS Next Day Air Saver
  • UPS Next Day Air

Free shipping

Free shipping applies to orders of $75 or more, after discounts are applied. Free shipping is not currently available for orders shipping to Alaska or Hawaii.

Order tracking

Once your order ships, you’ll receive a shipping confirmation email with tracking information (if an email address is provided at checkout). Tracking updates are provided by the carrier.

For issues with your order after delivery, such as receiving the wrong item or a damaged product, please refer to our Return Policy.

Shipping responsibility

Please ensure your shipping address is complete and accurate at checkout. Kate’s Real Food is not responsible for delays, delivery issues, or lost packages resulting from incorrect or incomplete address information.

Once an order is shipped and accepted by the carrier, responsibility for delivery timing transfers to the carrier.

Lost or damaged shipments

If your order is lost in transit or arrives damaged, please contact cs@katesrealfood.com within 7 days of your estimated delivery date. We will investigate and, if necessary, arrange for a replacement or a full refund.

Incorrect address or refused delivery

If an order is returned to us due to an incorrect address or refused delivery, we will contact you to arrange re-shipment at your expense or process a refund for the product cost only, less any shipping fees.

Changing or canceling an order

We work quickly to process orders, which means changes or cancellations may not always be possible.

If you need to change or cancel an order, please email cs@katesrealfood.com as soon as possible after placing your order.

Once an order has been processed or shipped, we are unable to make changes, cancellations, or provide refunds. For any post-shipment concerns, please refer to our Return Policy.

Subscription orders

To cancel or modify a subscription, changes must be made at least one business day before your next scheduled charge. You can manage your subscription through your customer portal or by contacting cs@katesrealfood.com.

If a subscription charge has already been processed, we’ll do our best to assist, but we cannot guarantee cancellation or a refund once the order has shipped. Future subscription orders can always be canceled.

Note: This Shipping Policy is subject to our full Terms & Conditions.